Return Policy

At Viva Revel, we strive to provide our customers with a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy within 14 days of receiving your package. Your satisfaction is our top priority, and we want to ensure that you are happy with your order.

Return Eligibility Criteria:

To be eligible for a return, please ensure that the following conditions are met:

  1. The item must be in its original, unopened, and unused condition.
  2. The item must be returned in its original packaging with all accessories and tags.
  3. Proof of purchase, such as your order number or receipt, must be provided.

Initiating a Return:

If you wish to initiate a return, please follow these steps:

  1. Contact our customer support team via email at Hello@vivarevel.com or fill-out the contact form.
  2. Provide us with your order number and a brief description of the reason for your return.
  3. Our customer support team will guide you through the return process, including providing you with a return authorization (RMA) number and instructions on how to return your item.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

Refunds:

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

We currently do not offer direct exchanges. If you need a replacement item, please follow the return process outlined above and place a new order for the item you desire.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will resolve the issue promptly by providing a replacement or refund.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our customer support team at Hello@vivarevel.com or fillout the contact form. We are here to assist you and ensure your satisfaction.

Thank you for choosing Viva Revel for your shopping needs. We appreciate your business and look forward to serving you again in the future.